Where can I complain about building maintenance in Dubai?

Where can I complain about building maintenance in Dubai?

Living in Dubai comes with its own set of challenges, one of them being building maintenance issues. From leaky faucets to faulty air conditioning units, these problems can be frustrating and inconvenient for residents. If you find yourself in such a situation, it’s important to know where you can complain and seek a resolution.

The Dubai Municipality

The Dubai Municipality is responsible for maintaining the city’s infrastructure and ensuring the well-being of its residents. They have set up a dedicated hotline and online portal for reporting building maintenance issues. You can either call their toll-free number or visit their website to file a complaint.

Hotline: +971 800 900

Website: www.dm.gov.ae

The Real Estate Regulatory Agency (RERA)

RERA is another important organization that oversees building maintenance in Dubai. They regulate the real estate sector and ensure that property owners, developers, and property management companies fulfill their maintenance obligations.

If you are facing maintenance issues in a residential building, it is advisable to contact RERA and file a complaint. They have a dedicated complaints department that will investigate the matter and take appropriate action.


The Community Development Authority (CDA)

The CDA is responsible for the welfare of residents and the overall development of communities in Dubai. They provide various services, including resolving building maintenance issues.

If your building is managed by a homeowners’ association (HOA), you can contact the CDA to raise your concerns. They will work with the HOA and the property management company to address the maintenance issues and ensure timely resolution.

Phone: +971 800 2121

Hiring a Lawyer

If your complaints have not been addressed by the concerned authorities or property management companies, you may consider seeking legal advice and representation. Hiring a lawyer who specializes in real estate and property laws can help you navigate the legal process and protect your rights as a tenant or property owner.

Note: It is always recommended to attempt resolving the issues amicably with the concerned parties before resorting to legal action.

When facing building maintenance issues in Dubai, it is essential to know where you can voice your concerns and seek assistance. The Dubai Municipality, RERA, and the CDA are key organizations that can help address and resolve these issues. If the situation requires legal action, hiring a specialized lawyer can provide the necessary guidance and support.

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